Privacy policy (EU)

This Cookie Policy was last updated on June 7, 2023 and applies to citizens and permanent residents of the European Economic Area and Switzerland.

In this privacy policy we explain what we do with the data we collect about you via https://test.fs-tickets.at We recommend that you read this document carefully. During our processing we comply with legal requirements. This means, among other things:

  • We clearly state the purposes for which we process personal data. This is done through this privacy policy.
  • We aim to limit our collection of personal information to only those personal information that is needed for legitimate reasons.
  • We will first obtain your explicit consent if this is necessary to process your personal data.
  • We take appropriate security measures to protect your personal data and require the same from parties who process personal data on our behalf.
  • We respect your right to access, correct or delete your personal data.

If you have any questions or would like to know what personal information we have about you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a variety of purposes related to our business, including the following: (click to enlarge)

1.1 Contact – by telephone, post, email and/or web

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • E-Mail address
  • IP address
  • Gender

The basis on which we may process this data is:

After consent is given.

Retention period

We store this data until the service is terminated.

1.2 Payments

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account 
  • A home or other physical address, including street name and city/town name
  • E-Mail address
  • Bankverbindung
  • PayPal E-Mail Adresse
  • IP address

The basis on which we may process this data is:

Required for the execution of a contract or for preparatory procedures relating to a contract to which the data subject is a party. 

Retention period
If the service is terminated, we will retain this data for the following periods: 5 years.

1.3 Registering an Account

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • A home or other physical address, including street name and city/town name
  • E-Mail address
  • IP address
  • Gender

The basis on which we may process this data is:

Required for the execution of a contract or for preparatory procedures relating to a contract to which the data subject is a party. 

Retention period
We store this data until the service is terminated.

1.4 Circular

For this purpose we use the following data:

  • First and Last Name
  • E-Mail address
  • IP address
  • Gender

The basis on which we may process this data is:

After consent is given.

Retention period
We store this data until the service is terminated.

1.5 To support services or products that a customer wishes to purchase or has purchased

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • A home or other physical address, including street name and city/town name
  • E-Mail address
  • Gender

The basis on which we may process this data is:

After consent is given.

Retention period
We store this data until the service is terminated.

1.6 To comply with legal obligations

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • A home or other physical address, including street name and city/town name
  • E-Mail address
  • IP address
  • Date of birth
  • Gender

The basis on which we may process this data is:

Zur Erfüllung einer gesetzlichen oder behördlichen Verpflichtung

Retention period
If the service is terminated, we will retain this data for the following periods: 5 years.

1.7 Compiling and analyzing statistics to improve the website

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • E-Mail address
  • IP address
  • Geolocation data
  • Gender

The basis on which we may process this data is:

After consent is given.

Retention period
We store this data until the service is terminated.

1.8 To provide personalized products and services

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • E-Mail address
  • Gender

The basis on which we may process this data is:

Required for the execution of a contract or for preparatory procedures relating to a contract to which the data subject is a party. 

Retention period
We store this data until the service is terminated.

1.9 Deliveries

For this purpose we use the following data:

  • First and Last Name
  • Name or pseudonym of the account
  • E-Mail address
  • Gender

The basis on which we may process this data is:

Required for the execution of a contract or for preparatory procedures relating to a contract to which the data subject is a party. 

Retention period
We store this data until the service is terminated.

2. Disclosure to other parties

We only pass on this data to processors for the following purposes:

3. Cookies

Our website uses cookies. For more information about cookies, please see our Cookie policy. nach.

4. Disclosure practices

We disclose personal information when we are required to do so by law or court order, e.g. B. at the request of a law enforcement agency, to the extent permitted by law, to provide information or for an investigation into a matter affecting public safety.

If our website or business is acquired or sold in a merger or acquisition, your information may be disclosed to our advisors and potential buyers and transferred to the new owners.

5. Security

We are committed to the security of personal information. We take appropriate security measures to limit misuse of and unauthorized access to personal information. This ensures that only necessary people have access to your data, that this access is protected and that our security measures are regularly checked.

6. Third Party Websites

This privacy policy does not apply to third party websites connected through links on our website. We cannot guarantee that these third parties will treat your personal information in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

7. Additions to this privacy policy

We reserve the right to make changes to this privacy policy. It is recommended that you review this privacy policy periodically to be aware of any changes. In addition, we will inform you wherever possible.

8. Access and processing of your data

If you have any questions or would like to know what personal information we have about you, please contact us. You can contact us using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what happens to it and how long it is kept.
  • Access rights: You have the right to view the personal data we know about you.
  • Right to rectification: You have the right to have your personal data supplemented, corrected, deleted or blocked whenever you wish.
  • If you have given us your consent to process your data, you have the right to withdraw this consent and have your personal data deleted.
  • Right to data transfer of your data: You have the right to request all of your personal data from one responsible and to transfer it in its entirety to another responsible.
  • Right to object: You can object to the processing of your data. We will comply unless there are legitimate reasons for the processing.

Please ensure that you always clearly state who you are so that we can be sure not to edit or delete the wrong person's data.

9. Submit a complaint

If you are not satisfied with the way we handle the processing of your personal data (your complaint), you have the right to submit a complaint with the data protection authority.

10. Contact

FanSafe GmbH
Blumauergasse 6/1/12
1020 Wien
Austria
Website: https://test.fs-tickets.at
E-Mail: office@fansafe.at